Bring any relevant scans, X-rays, CT's or MRI, or any other Medical information that you think may be important. Make sure you wear loose comfortable clothes that will allow you to move around easily.

No. You can make an appointment directly without a referral. A referral is generally not required to see an physiotherapist as a private patient. All WorkSafe and TAC clients can make an appointment without a referral, however, they must have an approved claim number for entitlement to physiotherapy services. ​ The only time you will need a referral is if you wish to consult a physiotherapist under Medicare’s Enhanced Primary Care program or through Veterans' Affairs. A GP must assess your eligibility and complete a specific referral for Medicare or DVA funded Physiotherapy.

Kristine & Casey are both qualified in dry needling. Wondering what dry needling is? Read all about it here in our educational article.

Yes. Private health funds provide varying levels of cover for Physiotherapy. Please contact your health fund for details of your entitled benefits.

If you have had pain for longer than expected you can visit your doctor and request a Medicare plan referral. If you doctor deems you eligible they may print and fill out the Medicare Care Plan Referral form. For more information about eligability you can download this PDF. Please keep in mind that medicare rebates do NOT cover the full costs of treatment. You will be required to pay for the appointment in full. We complete the Medicare claim on your behalf and you will receive the rebate for your appointment within 48 hours.

Yes! Additionally, TAC & DVA patients are bulk-billed, Worksafe patients may be required to pay a gap fee.